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Service System

1 Professional pre-sales service

Technical exchange to provide solutions: authoritative experts direct communication, tailored to the best solutions.

2 Strict sales service

Strict testing to ensure quality: strictly in accordance with the standard testing, to ensure product quality and reliability.

3 Perfect after-sales service

All day online service regular door-to-door service: 24 hours online service, regular door-to-door inspection of the use of the machine, to ensure the safety of production throughout the year, completely solve the equipment maintenance worries.

Focus on the product and focus on the customer experience

We are confident that you can get a better service experience

Pre-sales consultation and support

Worried about buying equipment and finding it unsuitable for production? We start from the purchase demand, for you to choose the right mold quick change solution.

— Provide customized solutions for quick change of die;

— Quick submission of quotation within 24 hours, transparent price;

— Go to the customer site to accurately measure the size, according to the customer's environment and specific requirements to provide customized solutions.

Quick response 24 hours on standby

Improve response time, minimize downtime and save losses;

— 2424-hour telephone service, professional engineers one-to-one telephone communication to solve 60% of the problems

— Within 12 hours to arrange after-sales installation personnel, quick door-to-door maintenance

Quickly send out parts and resume production as soon as possible

Fast delivery of parts, timely delivery to customers, and reduced wait times mean increased production

— Quick arrangement of product parts delivery, timely delivery to customers, provide replacement parts operation video or telephone guidance

— If the customer cannot solve the problem alone, the after-sale installation personnel will be arranged within 12 hours to quickly replace the accessories at the door.

Regular Preventive Maintenance

Make regular on-site inspection every six months, detect and eliminate potential problems of equipment under actual operating conditions, and do maintenance in advance

— Monitor equipment usage without shutdown;

— Adjust the equipment to the best production mode;

Give you detailed equipment status reports and recommendations.

FAQ

Q：注塑機因為有熱流道導致模具背板溫度過高，會不會造成磁力衰退？注塑溫度太高會不會造成吸力衰減?

A：組裝成磁力模板的磁性材料均經(jīng)過嚴格的耐溫篩選檢測，而出廠的產(chǎn)品分為120℃和150℃兩種等級?？梢赃m用于塑料制品的生產(chǎn)使用。特殊定制可以達到200度工作溫度。

Q：需要改造模具嗎？加裝了隔熱板的模具能使用嗎？

A：安裝電永磁快速換模磁力模板，大部分模具可以直接使用，對于異形的非對稱模具需要咨詢廠家，進行評估后方可使用。另外，加裝了隔熱板的模具不可以使用磁力模板系統(tǒng)。一般制作模具隔熱板的材料為熱傳導性差的非鐵磁性材料，所以是不能直接使用的，如果將隔熱板安裝在磁力模板和注塑機墻板之間的位置是完全可以的。

Q：注塑機常見問題解決方案

A：注塑機常見問題解決方案詳情